Return & Refund Policy

At Fonduli, we want your order to arrive ready to enjoy. If something isn’t right, contact shop@fonduli.com so we can help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and report any damage, defects, incorrect items, or missing parts within 30 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and shipping packaging. We may request a short video if photos do not clearly show the problem.

After reviewing your request, we’ll arrange an appropriate replacement, missing part, or refund. A partial refund may be offered for a minor issue if you agree. Please stop using any cracked or damaged mug.

Change-of-Mind Returns

We do not offer returns or exchanges simply because you changed your mind, no longer want the product, or selected the wrong color or item, except where required by applicable law.

Damage caused by misuse, accidental breakage after delivery, or failure to follow care instructions is not covered by our voluntary refund policy.

Return Instructions

Contact us before sending anything back. If a return is needed, we’ll provide the correct address and instructions. For a confirmed damaged, defective, or incorrect item, we’ll cover any required return shipping.

Do not send items to the address printed on your parcel unless we instruct you to do so.

Cancellations

Contact us immediately if you need to cancel. Orders canceled before warehouse processing begins qualify for a full refund. Once processing starts, cancellation may no longer be possible.

Delayed or Missing Deliveries

If your order has passed its estimated delivery window, contact us so we can investigate and explain the available resolution.

If tracking says “delivered” but your package is missing, check with household members, neighbors, and the carrier, then contact us. We may request carrier documentation to help investigate.

Refunds

We’ll notify you when a refund is approved and submit it to your original payment method. Your bank or payment provider controls when the credit appears.

For a full-order refund due to confirmed damage, an incorrect order, or loss in transit, we’ll include the original standard shipping charge.

Your Consumer Rights

This policy does not limit any rights or remedies you have under applicable consumer law. Where those rights provide additional protection, they take priority.

For assistance, contact shop@fonduli.com.